• Competency 2: Apply theories, models, and practices of global operations management to address business problems.
  • Explain tools, techniques, and resources for collecting data about a process.
• Competency 3: Integrate operations management analyses into general business management planning and decision making.
  • Justify the selection of specific tools for gathering data about a process.
  • Describe a data collection and evaluation plan for use with an OIP.
  • Analyze how a data collection plan informs or supports an OIP.
• Competency 4: Communicate in a manner that is professional and consistent with expectations for members of the business professions.
  • Communicate in a manner that is professional and consistent with expectations for members of the business professions.

Competency Map

CHECK YOUR PROGRESSUse this online tool to track your performance and progress through your course.

Context

The key to success for an organization is to improve continuously and maintain a competitive edge. This can be accomplished only when a total process improvement plan is embraced and adapted as a standard operating procedure (SOP). Focus on improved business practices, improved technology, better products, and enhanced customer service is fundamental to an organization’s maintenance of its competitive competencies. From the standpoint of continuing the enhancement of processes, the Deming Wheel technique—”plan, do, check, act” (Marquis, 2011)—provides excellent auditing procedures.SHOW MORE

Questions to Consider

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community.

• Why are inventories held in business? What are the differences between continuous and periodic inventory systems?
• What is the ABC technique of inventory control?
• What are ways of controlling work-in-progress inventory?

Resources

Suggested Resources

The resources provided here are optional and support the assessment. You may use other resources of your choice to prepare for this assessment. However, you will need to ensure that they are appropriate, credible, and valid. They provide helpful information about the topics in this unit. The MBA-FP6022 – Strategic Operations Management Library Guide can help direct your research. The Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.The following resource presents the differences in research methods.

• Research Methods Comparison Table.

The following resource presents the differences between Qualitative and Quantitative research methods.

• Qualitative Research | Transcript.

The following resource presents scenarios for selecting the appropriate questionnaire.

• Questionnaire Types | Transcript.

SHOW MORE

Assessment Instructions

Note: You must complete Assessments 1–4 before beginning this assessment.This assessment focuses on the data needed to implement the measurement strategy you planned in Assessment 4—and ultimately the data needed to inform you about your OIP’s success within the Toyota Motor Company circa 2010. Consider what kind of data you need both to inform your final OIP and during the OIP’s implementation, as well as how that data will be collected and what an analysis of that data does—and can—tell you.

Preparation

Take some time to review the kind of data needed for the following aspects of your OIP:

• Data needed to understand more fully the process you are aiming to improve.
• Data that you could collect in order to measure your OIP’s effectiveness.

Instructions

Write a report in which you do the following:

• Provide a brief overview of some of the possible tools, techniques, and resources for collecting real or anticipated data about the process you are aiming to improve in your OIP.
• Select the most appropriate tools for collecting the data you will need to measure your OIP’s effectiveness. Be sure to consider the kinds of data most suitable for the measurement strategy you identified in Assessment 4. Justify your selection, explaining why these tools are the most appropriate for your OIP. Include the following as appendices in your report as support for your decision.
  • Prototype (or template) of the tools proposed.
  • Realistic (either real or simulated) data sample using your collection tool.
• Describe your data collection and evaluation process, both prior to the implementation of your OIP and during it. Be sure to connect the data collection and evaluation process to the measurement strategy you detailed in Assessment 4.
• Analyze the kinds of information you would expect to gather through this data and through your measurement strategy as a whole. Your analysis should detail how the results enhance, support, or change any existing aspects of your OIP. After exploring measurements and data, do you need or want to make any changes to your problem statement, your process visual tools, your problem scope, and/or your measurement strategy? Note: You do not need to submit modified versions of these things with this assessment. However, you may make changes to them in the comprehensive, final OIP that you will submit for Assessment 6.

Note: Please reivew and update cause-and-effect diagram and process flowchart in each assessment.

Additional Requirements

• Length of report: 3–4 typed, double-spaced pages plus appendices.
• APA formatting: Format resources and citations according to APA style and formatting.
• Font and font size: Times New Roman, 12 point.

CRITERIA	NON-PERFORMANCE	BASIC	PROFICIENT	DISTINGUISHED
Explain tools, techniques, and resources for collecting data about a process.	Does not identify tools, techniques, and resources for collecting data about a process.	Identifies tools, techniques, and resources for collecting data about a process but does not explain them.	Explains tools, techniques, and resources for collecting data about a process.	Explains tools, techniques, and resources for collecting data about a process; explanation includes benefits and limitations of each.
Justify the selection of specific tools for gathering data about a process.	Does not identify specific tools to use when gathering data about a process.	Identifies specific tools to use when gathering data about a process but does not justify their selection.	Justifies the selection of specific tools for gathering data about a process.	Justifies the selection of specific tools for gathering data about a process; justification identifies assumptions made about the tools, data, and process when making the selection.
Describe a data collection and evaluation plan for use with an OIP.	Does not identify elements of a data collection and evaluation plan for use with an OIP.	Identifies elements of a data collection and evaluation plan for use with an OIP but does not thoroughly describe a cohesive plan.	Describes a data collection and evaluation plan for use with an OIP.	Describes, in detail, a data collection and evaluation plan for use with an OIP; description includes details on how the data collection and evaluation plan fits with a broader measurement strategy.
Analyze how a data collection plan informs or supports an OIP.	Does not identify ways that a data collection plan informs or supports an OIP.	Identifies but does not analyze ways that a data collection plan informs or supports an OIP.	Analyzes how a data collection plan informs or supports an OIP.	Analyzes how specific elements within a data collection plan inform or support specific elements of an OIP; analysis identifies assumptions and areas where information is still unknown.
Communicate in a manner that is professional and consistent with expectations for members of the business professions.	Communicates in a manner that is not professional or consistent with expectations for members of the business professions.	Communicates in a manner that is inconsistent with expectations for members of the business professions.	Communicates in a manner that is professional and consistent with expectations for members of the business professions.	Communicates in a manner that is professional, scholarly, and consistent with expectations for members of the business professions. Adheres to APA guidelines, and work is appropriate for publication.

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